We're here to help.

Dúvidas sobre planos, eSIMs, números ou Tele Agent — envie um e-mail. Uma pessoa de verdade responde a cada mensagem.

support@esimgomobile.com

Antes de escrever

É você ou somos nós?

Verifique primeiro o status do sistema ao vivo — os estados dos componentes são lidos diretamente da plataforma, nunca inventados. Se estiver tudo verde, envie um e-mail e uma pessoa responde.

Ver status do sistema

Request a call

Prefer to talk?

Deixe seu número e um horário e ligaremos de volta.

FAQ

Frequently asked.

A esimgomobile já está no ar?
Sim — os planos estão ativos com checkout real, seu painel é ativado após a primeira compra e uma pessoa de verdade responde a cada mensagem.
How do I install an esimgomobile eSIM?
After purchase you get a QR code instantly. iPhone: Settings → Cellular → Add eSIM → scan. Android: Settings → Network → SIMs → Add eSIM → scan. Your dashboard can re-issue the code anytime.
Why do you need my ID?
Real phone numbers are regulated. Carriers require identity verification before issuing numbers in most countries — we collect it once at signup and handle the compliance.
What is Tele Agent?
Our AI receptionist: it answers your business calls 24/7, books appointments into your calendar, takes messages and sends you a summary after every call. Details on the Tele Agent page.
Can AI agents use esimgomobile?
Yes — that's a core use case. Agents get API keys and our MCP server to buy data, provision eSIMs, rent numbers and manage Tele Agent programmatically. See Desenvolvedores.
How do I request a support call?
Use o formulário de solicitação de chamada nesta página. Colocamos cada solicitação em fila e ligamos de volta no horário escolhido.
Do you offer phone support?
Sim — solicite um retorno com o formulário acima ou fale conosco por e-mail a qualquer hora. A Tele Agent é nossa recepcionista IA para suas linhas comerciais, não nossa linha de suporte.
What are your support hours?
Nossa equipe de suporte está disponível em horário comercial e monitoramos o e-mail todos os dias — uma pessoa de verdade responde a cada mensagem.
Can I get help in my language?
Yes — we support the same six languages as this site: English, Spanish, French, German, Portuguese and Japanese.
How do I contact support?
Email support@esimgomobile.com — we reply to every message.

How it works

Twenty screens, twenty photos.

Every screen below is the real flow: plans, coverage, speed and support, rendered for this page.

Why travelers pick it
  • 5G where available
  • 24/7 support
  • One-tap top-up
Por que os viajantes escolhem Support: 5G where available, 24/7 support, One-tap top-up.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
esimgomobile.com
people at airport
Support & Contact
Travel guides · 8 min read
Do blog: “Support & Contact” — guias de viagem em uns oito minutos.
  1. 1The dashboard keeps every eSIM, every trip, in one place.
  2. 2Rows show data left, days left and current city at a glance.
31
free tools
launch fact
Dado de lançamento de Support: 31 free tools — um número fixo, não telemetria ao vivo.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Launch facts
195destinations live
31free tools
$8entry monthly plan
Dados de lançamento de Support — 195 destinations live, 31 free tools, $8 entry monthly plan: números que publicamos e garantimos.
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
Recent speeds
Seoul473 Mbps
Bali811 Mbps
Seoul850 Mbps
Velocidades recentes para Support — Seoul, Bali, Seoul: valores 5G ilustrativos, não medições ao vivo.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
iced coffee on wooden table in modern cafe
Your trip is calling.
Get your eSIM
Live now · no waitlist
“Your trip is calling.” — o cartão CTA em Support: planos ativos agora, sem lista de espera.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Network
5G
Support & Contact connected
Widget de rede para Support: 5G, barras cheias — zero ambiguidade sobre a conexão.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
Language
FrançaisEspañolDeutsch
Seletor de idioma em Support — Français, Español, Deutsch: o app fala seis idiomas.
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
Virtual number
+1 205 655 8693
Routes toSupport & Contact
SMS + voiceEnabled
Sua segunda linha em Support: +1 205 655 8693 — número real, SMS e voz habilitados.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Tele Agent
“Setting up your Support & Contact line…”
Agente de voz IA em Support — respostas faladas, nunca um ticket de suporte.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
esimgomobile.com
Plans for Support & Contact
Atlas 5GB5 GB · 30 days
Atlas 20GB20 GB · 30 days
Atlas 50GB50 GB · 60 days
Compare plans
Seletor de planos em Support: 5GB, 20GB, 50GB e Unlimited — escolha pela viagem, não pelas letras miúdas.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
Support
How does Support work?
Enter your trip details and get an instant answer — no account needed.
Trecho de suporte — Support: o que faz, numa resposta honesta.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
esimgomobile.com
Checkout
Atlas 50GB — Support & Contacttotal
Taxescalculated
Pay securely
256-bit encrypted · Amazon Pay
Checkout seguro em Support: Atlas 50GB, preço cheio adiantado, sem letras miúdas.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
Install
1 Scan2 Add3 Go
A instalação de Support: QR em três passos — escaneie, adicione, pronto, uns dois minutos.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
Atlas 50GB
50 GB · 60 days
Support & Contact
Atlas 50GB — 50 GB · 60 days, pré-pago e pronto em Support.
  1. 1Signal widget: network generation and destination, always visible.
  2. 2Five bars, zero ambiguity about what you're connected to.
Support & Contact · 5G
Widget de sinal em Support: geração de rede e lugar, sempre visíveis.
  1. 1Signal widget: network generation and destination, always visible.
  2. 2Five bars, zero ambiguity about what you're connected to.
Speed test
650Mbps
5G · Support & Contact · 32 ms
Leitura de velocidade ilustrativa em Support: 650 Mbps, 32 ms — valores de exemplo, não medições ao vivo.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
esimgomobile.com
API quickstart
curl https://api.esimgomobile.com/v1/esims \
  -H "Authorization: Bearer $KEY" \
  -d '{"country":"SU"}'
200 OK · 113 ms
API REST por trás de Support: emita eSIMs programaticamente — 200 OK em milissegundos.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
eSIM installedYour Support & Contact plan is ready.
Push · just now
Notificação push em Support: eSIM instalado, plano pronto para ativar.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
buildings and people in city at night
Get connected
1 Pick a plan2 Scan QR3 Land online
Três passos em Support: escolha um plano, escaneie o QR, pouse online.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
man in a mountain valley covered with snow — Support: A última noite: álbum de fotos salvo, memórias seguras antes da decolagem.
Support: A última noite: álbum de fotos salvo, memórias seguras antes da decolagem.
three friends walking on a sandy beach at sunset — Support: Suporte 24/7 — humanos mais o Tele Agent, o tempo todo.
Support: Suporte 24/7 — humanos mais o Tele Agent, o tempo todo.
cityscape with high rise buildings in downtown — Support: Escritório-café: hotspot rodando, videochamada estável, sem roleta de Wi-Fi de hotel.
Support: Escritório-café: hotspot rodando, videochamada estável, sem roleta de Wi-Fi de hotel.
urtimud.89 — Support: Viajantes seguem online desde o pouso — sem filas de chip, sem susto de roaming.
Support: Viajantes seguem online desde o pouso — sem filas de chip, sem susto de roaming.
white houses in town — Support: Check-in no terraço: cartões de embarque e chaves do hotel, tudo no celular.
Support: Check-in no terraço: cartões de embarque e chaves do hotel, tudo no celular.
a businesswoman looking at data on an ipad screen — Support: A fila do museu se pula sozinha: ingressos comprados online, direto à porta.
Support: A fila do museu se pula sozinha: ingressos comprados online, direto à porta.
nighttime cityscape of tokyo streets — Support: Fale com um humano quando o agente não puder — escalar é um toque.
Support: Fale com um humano quando o agente não puder — escalar é um toque.
car on street in city at night — Support: A página de suporte nunca pede sua senha — sem teatro de segurança.
Support: A página de suporte nunca pede sua senha — sem teatro de segurança.
woman sitting on a wooden chair with earpods waving on a video call — Support: Grupo da família: localização compartilhada, planos de jantar resolvidos em minutos.
Support: Grupo da família: localização compartilhada, planos de jantar resolvidos em minutos.
smartphone with earth wallpaper — Support: A correção para a maioria dos problemas: alterne o modo avião, confira a linha eSIM.
Support: A correção para a maioria dos problemas: alterne o modo avião, confira a linha eSIM.
clouds over palace — Support: O ônibus noturno: entretenimento baixado, mensagens na fila, descanse tranquilo.
Support: O ônibus noturno: entretenimento baixado, mensagens na fila, descanse tranquilo.
Stephen Leonardi — Support: Tardes de museu com audioguias em streaming, sem buffering.
Support: Tardes de museu com audioguias em streaming, sem buffering.
people wearing headsets — Support: Barracas de rua e pagamento móvel: jantar pedido sem uma palavra do idioma.
Support: Barracas de rua e pagamento móvel: jantar pedido sem uma palavra do idioma.
person standing on the mountain — Support: O tour gastronômico: cada recomendação pesquisada na hora.
Support: O tour gastronômico: cada recomendação pesquisada na hora.
aerial photography of buildings during nighttime — Support: O crachá da conferência: ingresso QR escaneado, agenda sincronizada.
Support: O crachá da conferência: ingresso QR escaneado, agenda sincronizada.
woman at table with documents during meeting with colleagues — Support: Estradas costeiras e estradinhas — o mapa acompanha onde quer que você vá.
Support: Estradas costeiras e estradinhas — o mapa acompanha onde quer que você vá.
wing of a flying airplane — Support: Trilhas e mirantes: mapas offline baixados, por via das dúvidas.
Support: Trilhas e mirantes: mapas offline baixados, por via das dúvidas.
children silhouette in airport terminal — Support: A escala longa: streaming, trabalho e mensagens, tudo coberto.
Support: A escala longa: streaming, trabalho e mensagens, tudo coberto.
professional business meeting in modern office — Support: A viagem conectada: mapas, mensagens e tradução, tudo num eSIM.
Support: A viagem conectada: mapas, mensagens e tradução, tudo num eSIM.
male hiker standing on the rock overlooking the green mountains — Support: Do saguão de embarque ao hall de chegadas, os dados nunca caem.
Support: Do saguão de embarque ao hall de chegadas, os dados nunca caem.

Explainer

Support & Contact: the full picture

The long version is the rest of this page — plans, mechanics, edge cases and honest trade-offs, written the way we'd explain it to a friend.

The short version: prepaid travel eSIMs across 195 destinations, installed by QR code in two minutes, managed from a dashboard, with an AI agent on call when you need a human-style answer fast.

Everything on this page exists to answer one question well: how does esimgomobile fit into your trip? The sections below go deep so you never need a second tab.

Explainer

How it works, step by step

  1. Buy before you fly
    • Order from home, the hotel, or the departure lounge — delivery is instant and digital.
    • No shipping, no pickup counters, no airport SIM queues.
  2. Add the eSIM
    • One QR scan adds the plan to your phone. iPhone and Android both walk you through it in under a minute.
    • You can install now and activate later — the plan starts when you choose.
  3. Stay online abroad
    • Data, maps, translation and messaging work the moment you land.
    • Running low? Top up in one tap from your dashboard — no new QR code needed.

Explainer

Good to know

  • Check that your phone is carrier-unlocked before you buy any eSIM — locked phones can't add one.
  • If a page won't load, toggle airplane mode for ten seconds — it forces a fresh network attach.
  • WhatsApp, iMessage and FaceTime keep your existing number on a data eSIM — no need to tell anyone a new number.
  • Buy and install your eSIM before departure — airport Wi-Fi is the worst place to set up connectivity.
  • Set a data alert at 80% so a top-up never surprises you mid-trip.
  • Screenshot your hotel address and booking confirmations — you'll want them with no signal.

These are the details that separate a smooth trip from a stressful one — small, unglamorous, and worth more than any feature list.

Explainer

Why travelers switch

Roaming bills taught a generation to fear their phones abroad. The eSIM generation simply never learned that fear — data is prepaid, visible and finite.

The Tele Agent closes the remaining gap: a question at midnight in a foreign terminal gets an answer in seconds, not a support ticket.

And because everything is prepaid through Amazon Pay, the commercial relationship is simple: you pay for data, you get data, it ends when it ends.

The data room

The numbers behind Support & Contact.

Support & Contact — data dashboard

The product's headline numbers, switchable by dataset.

195
destinations live
global footprint
4
Atlas plans
prepaid, no contracts
~2 min
typical install
QR scan to online
6
app languages
EN ES FR DE PT JA
Atlas 5GB: 5 GB over 30 days — Weekend breaks & light useAtlas 5GB 5 GBAtlas 20GB: 20 GB over 30 days — Two-week trips & daily useAtlas 20GB 20 GBAtlas 50GB: 50 GB over 60 days — Remote work & hotspottingAtlas 50GB 50 GBAtlas Unlimited: Unlimited over 30 days — Heavy use, zero meteringAtlas Unlimited Unlimited
Atlas 5GB: 30-day validityAtlas 5GB 30 daysAtlas 20GB: 30-day validityAtlas 20GB 30 daysAtlas 50GB: 60-day validityAtlas 50GB 60 daysAtlas Unlimited: 30-day validityAtlas Unlimited 30 days
Illustrative — D1: 100% of maxIllustrative — D10: 70% of maxIllustrative — D20: 42% of maxIllustrative — D30: 12% of maxDay 1Day 10Day 20Day 30IllustrativeIllustrative 20 GB burn-down at moderate use.

Hover any bar or point for its exact value. Tabs switch datasets — everything on this panel is computed from live product data unless labeled illustrative.

Support & Contact — data dashboard. Franquias de planos, janelas de validade e uma curva típica de uso para Support & Contact — passe o cursor para valores exatos.
Plan comparison matrixEvery plan for every destination we cover — data, validity, best fitPlans at a glanceFour prepaid plans cover every kind of trip to every destination we cover.PLANDATAVALIDITYAtlas 5GBWeekend breaks & light use5 GB30 daysAtlas 20GBTwo-week trips & daily use20 GB30 daysAtlas 50GBRemote work & hotspotting50 GB60 daysAtlas UnlimitedHeavy use, zero meteringUnlimited30 days
Plan comparison matrix. Os quatro planos Atlas funcionam em every destination we cover; escolha pela duração da viagem e apetite por dados.
How Support & Contact worksFour steps from question to answerHow this tool worksBuilt to answer one question well.1Open the toolNo account needed — it loads instantly in your browser.2Apply itJump straight to the plan, setting or page it points to.3Get the answerClear result with next steps — save it or act on it.4Enter your detailsTrip, data needs, destination. The tool does the math.
Tool walkthrough. Toda ferramenta no esimgomobile segue o mesmo padrão honesto: entrada, cálculo, resposta.
Get connected in three stepsFrom purchase to online in about two minutesGet connected in three stepsNo store visit, no plastic SIM, no waiting for the post.1Scan the QR codeThe eSIM installs straight onto your phone. No store, no plastic SIM.2Pick your planChoose data for your trip — checkout takes about two minutes.3Land connectedSwitch the line on when you arrive — online before baggage claim.
Three-step setup. Compre, escaneie, pouse: a sequência inteira cabe na fila do café.
Who it's forFour travelers, one toolWho it's forBuilt for real trip shapes, not personas.1The last-minute flyer
Answer in minutes, eSIM installed before boarding.
esimgomobile network data2The remote worker
Size data for video calls and hotspotting with confidence.
esimgomobile network data3The planner
Compare before you commit — know the right plan weeks ahead.
esimgomobile network data4The family organizer
One tool, every traveler's needs covered.
esimgomobile network data
Use cases. Seis formatos de viajante, uma ferramenta — os casos de uso de Support.
Every plan includesNo tiers of basic dignity — these ship with all plansEvery plan includesThe baseline is generous on purpose.One-tap top-upMore data in seconds — no new QR code.6 languagesThe app speaks your language, wherever you're from.5G where availableFastest local partner network, selected automatically.Keep your WhatsAppYour existing number keeps working on the data line.Hotspot includedShare with your laptop or tablet at no extra cost.24/7 supportReal humans plus the Tele Agent, around the clock.
Included with every plan. Seis coisas saem com cada plano — a base de Support, generosa de propósito.
Questions, answeredThe six things everyone asks firstQuestions, answeredShort answers, no sales pitch.Is it a contract?
No — prepaid. Service simply stops instead of charging extra.
Which phones work?
Any carrier-unlocked, eSIM-capable iPhone or Android.
What if data runs out?
80% alert, then one-tap top-up. No bill shock.
Do I keep my number?
Yes — WhatsApp & iMessage keep working on your existing number.
Does hotspot work?
Yes — share your connection with laptop or tablet.
How fast is setup?
About two minutes: plan, QR scan, done.
FAQ at a glance. Respostas curtas, sem pitch de vendas — as perguntas primeiro, sempre.
Network at a glanceCoverage facts, network-wideNetwork at a glanceThe numbers that matter before you buy.195destinations liveesimgomobile network data5Gwhere available, auto-selectedesimgomobile network data6app languagesesimgomobile network data2 mintypical install timeesimgomobile network dataPlus: local numbers where available, hotspot included, 24/7 support.Prepaid only — when the plan ends, it simply stops. No contracts.
Coverage facts. Every destination se conecta automaticamente à rede parceira local mais rápida disponível.
Support & Contact: capability profileWhat the tool is good at — illustrative profileCapability profileFive strengths, ranked by what users feel first.Instant resultsno waiting, no signupPrivate by designyour inputs stay in your browserMobile friendlyworks on the phone in your handShares wellsend the answer to travel companionsAlways currentreflects live plans and coverageIllustrative profile based on tool design — not measured telemetry.
Capability profile. Capacidades medidas pelo valor ao viajante, não pela quantidade de recursos.
What your gigabytes meanTypical hourly usage per activityWhat your gigabytes meanTranslate plan sizes into real travel behavior.Maps & navigation≈ 5 MB / hourMessaging & email≈ 20 MB / hourSocial browsing≈ 150 MB / hourVideo calls≈ 600 MB / hourHD streaming≈ 1.5 GB / hourTypical usage rates — actual consumption varies by app and quality settings.
Data usage guide. Mapas bebem aos goles, streaming engole: dimensione o plano pelo seu hábito mais pesado.
Pro tipsFour habits of the always-connectedPro tipsSmall habits, big difference.1Install before you flyAirport Wi-Fi is the worst place to set up connectivity.2Check unlock statusCarrier-locked phones can't add an eSIM — verify first.3Download offline mapsThey save data and work in dead zones.4Set an 80% alertA top-up should never surprise you mid-trip.
Pro tips. Veteranos fazem os quatro sem pensar.

Comece sua viagem online

Pré-pago, sem contratos, sem surpresas de roaming. A instalação leva cerca de dois minutos.

Ver planos e preços Falar com o Tele Agent